On Monday, after upsetting Bruce Springsteen and many of his fans, Ticketmaster agreed to make changes in its online ticket sales procedures. The concert and event ticketing giant reached a settlement with the State of New Jersey, where the Springsteen concert in question was scheduled. The settlement was announced by the state’s Attorney General, Anne Milgram. Changes to Ticketmaster’s policies will be in effect nationwide.
People seeking tickets for the Springsteen concert were redirected from Ticketmaster’s main page to a second site that charged more for the tickets. Milgram noted that, at the time, redirecting fans could have violated New Jersey’s consumer fraud act.
In a statement released on Monday, Ticketmaster said that the problem was merely a software glitch. Ticketmaster claims the agreement with the state of New Jersey will formalize changes that the company has already implemented. While Ticketmaster admitted no wrongdoing, it did agree to pay the state $350,000.
